The CPI Offer

Process Identification & Modelling

Process Identification and Modelling is used to identify, describe, and usually graphically display a company’s processes.

The aim is to reduce the often very complex processes to a simplified and understandable view and provide companies with a better understanding of their business processes. This visualization is usually done with a so-called process model. A process model describes the actual state of a real process in a company (focus: analysis) or the target state of a process yet to be developed (focus: design). In both cases, a process model defines a set of potential paths.

Services

  • Digital modelling of (executable) as-is processes based on process analysis
  • Digital modelling of (executable) to-be process based on expert interviews, domain knowledge
  • Create formally correct process models to apply conformance or performance analysis
  • Scenario analysis based on executable process models

Tools / techniques

  • Business Process Model and Notation (BPMN) or other modelling languages
  • Process discovery, conformance, enhancement

Questions to be answered

  • How do my running processes actually look like?
  • Where should redesign efforts be made?
  • What, on a quantitative basis, are potential improvements in my process when redesigning it?

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Process Data Governance & Quality Management

Process Data Governance & Quality Management covers the range from raw data in source systems to an Event Log usable for Process Mining. This journey can be split in three phases: extraction, cleaning, and data quality analysis of Event Logs. In the extraction phase, Event Logs are extracted from information systems (e.g., SAP, Oracle) which contain historical process data. The cleaning phase covers the detection and repair of data quality issues in Event Logs. Finally in the analysis phase, the relationships between the process data quality and subsequent Process Mining techniques are analyzed to answer stakeholder questions reliably and improve the trustworthiness of Process Mining results.

Services

  • Developing data models based on the source data, e.g., from relational databases
  • Extraction and transformation of the source data into Event Logs ready to use for Process Mining
  • Data quality analysis of source data and Event Logs to raise awareness for potential data quality flaws
  • Detection and repair of data quality imperfections in Event Logs

Tools / techniques

  • Entity-Relationship-Models (ERM)
  • Sequential Querying Language (SQL)
  • RDB2Log (quality-aware, semi-automated approach for extracting event logs from relational data)
  • ProM

Questions to be answered

  • How to transfer my data into a format usable for Process Mining?
  • Is the data quality of my Event Log sufficient and are the Process Mining results reliable?

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Performance analysis

Process analysis refers to the systematic examination (analysis) of processes and breaking them down into their individual parts in order to gain an understanding of the process and to identify weaknesses and potential for improvement. The CPI analyzes your process under consideration of a holistic perspective.

Services

  • End-to-end analysis of your process regarding the following aspects:
    • process environment (involved resources, locations, time periods, starting events/activities, (desired) end events/activities)
    • process hierarchy
    • process conformance (compliance, deviations, rework)
    • process performance, based on business impact of process parameters (bottlenecks, ambiguous activities, activity orderings, time and cost perspectives)
    • potential predictors for decision support
    • automation potential
    • process maturity

Tools / techniques

  • Based on the available data and your business, the team will choose and adapt the methods working best

Questions to be answered

  • How did the performance of my process deviate over time?
  • Which parts of my process do not conform to my model of the business?
  • Which part of my process blocks my company from bigger success?
  • And many more company-specific questions to be answered!

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(Automated) Process Redesign & Innovation

Successful process improvement depends on many factors: Above all, a deep understanding of the process, methodological know-how and creativity are required to generate good ideas. The CPI’s tool-based approach combines these factors, guides users systematically through process improvement and generates ideas independently. Previous approaches, which also rely on the simulation of redesign options, are manual and tedious because the different scenarios cannot be designed and evaluated simultaneously. This makes the CPI approach particularly suitable for users who want to work on solutions with all important stakeholders in a targeted manner.

Services

  • Preparation of as-is process models based on process data and documentation
  • Augmentation of process models in a collaborative setting to build a common understanding of the underlying business process
  • Interactive and tool-supported business process improvement workshops to find improvement ideas, generate and evaluate redesign options

Tools / techniques

  • Business process simulation
  • Process Mining
  • Process modelling
  • Business Process Redesign Best Practices
  • Assistive Business Process Improvement Tool

Questions to be answered

  • How do processes look like and how can I generate a shared understanding of the process behavior?
  • What are creative solutions for process improvement based on best practices?
  • What impact do redesign ideas have on the underlying process?

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Scaling, Transformation and CoE setup (Center of Excellence)

Although Process Mining only unfolds its full benefits in a scaled deployment, many companies do not make it beyond the proof-of-concept phase. Moreover, scaling is a critical success factor for generating real business value. However, every organization is unique and requires an individual company-specific setup. Having worked with numerous companies, the CPI is equipped to provide guidance and accompanies you on the way. 

Services

  • Phase 1 "Analysis":
    • Gain an overview on the status quo and reach clarity on the project goal
    • Development of project plan and deliverables
  • Phase 2 "Conceptual design":
    • Development of individual CoE strategy and implementation plan
    • Potentially, critical reflection of Process Mining tool and re-evaluation
    • Accompanying roll-out of new use cases in existing processes
  • Phase 3 "Implementation and Evolution":
    • Operationalization and iterative integration into existing structures
    • Demand-driven further development of target image and roadmap
    • Development of internal training
    • Accompanying of new use cases and new processes 

Questions to be answered

  • How can I scale Process Mining?
  • How should I organize for Process Mining?
  • How do I identify the right processes and use cases?
  • What are factors that I need to keep in mind when building a Center of Excellence?

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Process Mining Development

Commercial Process Mining vendors focus on the distribution of basic functionalities with high scalability. The CPI can provide a research-oriented view with advanced functionalities. This individually tailored approach offers additional value compared to one size fits all solutions.

Services

  • The CPI synergizes with the inhouse tools PMtk, PM4Py and Cortado. Together with CPI’s Process Mining experts, these tools enable the CPI to implement company-individual software solutions for advanced Process Mining methods on small and medium scale
  • Additionally, CPI offers the implementation of tailored solutions based on these frameworks to provide you company specific, non-public functionalities, e.g., conformance checking based on common scientific methods or an adapted method for your use case. The CPI computer science developer team will offer you all necessary support
  • Excellent developer team

Tools / techniques

  • PM4Py-based solutions
  • Many more tailored approaches for your specific needs

Questions to be answered

  • How can I implement specific Process Mining or analysis features?
  • How do I measure the conformance of my company?
  • What is beyond commercial Process Mining methods?
  • Various other questions possible. Please contact the CPI if you are interested.

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Process Mining Business Value Analysis

Unlike a ROI-based analysis, business value oriented decisions consider factors besides clumsy Cash Flow numbers. These factors have a high impact and aim at direct support of the business, e.g., in performance of specific processes and general business, compliance, improved transparency and many more.

Services

  • Business Value Analysis on Process Mining itself: Get support on evaluating the impact of a Process Mining Software for your company. Hereby the CPI considers the challenges as well as the opportunities
  • Assistance in the evaluation of different steps of implementing Process Mining and fitting solutions to the structures of the company
  • Using Process Intelligence to identify potential for and evaluate business value 
  • Enabling partners to generate business value from Process Mining themselves

Tools / techniques

  • Interviews with project partners
  • Applying Process Mining pilot – is used to identify most valuable techniques to generate business value
  • Process Mining training to help generating business value by yourselfQuestions to be answered

Questions to be answered

  • What is the business value of Process Mining?
  • How to measure the business value with Process Mining?
  • As Process Intelligence does not produce sellable products, what does Process Intelligence add to my company?

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Process Mining Quick Scan

As an entry-level Process Mining project, the CPI offers a Quick Scan. The team will extract and analyze your process execution data and provide insights into your processes. The key phases are described in the figure.

Services

  • Custom Process Intelligence analysis based on raw data as Process Mining pilot under integration of existing business knowledge
    • Identification and extraction of relevant data
    • Analysis of the data
    • Report results
    • Give advice on possible improvements
  • Discover data-driven process
  • Conformance analysis of the process execution
  • Performance analysis with business relevant KPIs (costs, benefits, reaction time, etc.)

Tools / techniques

  • PMtk, PM4Py, Cortado
  • Using knowledge on system architectures for extraction
  • Set of Process Intelligence and data science knowledge

Questions to be answered

  • How are processes actually performed?
  • How does Process Intelligence support my business?
  • Where is potential for optimization? What kind of optimization is possible?

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Process Mining Training

Although the application of Process Mining techniques to real businesses is not simple, the CPI members are experts on this topic. The mission is to share this knowledge with partners. Therefore, the CPI offers different modes of Process Mining trainings.

Services

  • Mode 1: Within the projects, the team can adapt the depth of collaboration with you as project partner. On one end of the spectrum, the CPI provides a project with its desired result executed by CPI experts. On the other end, CPI offers support in the Process Mining project execution. This guided solution offers an effective way to enable you as project partner to master Process Mining projects and additionally enables a successful outcome. In context of a Quick Scan, this might mean that you bring your own data and CPI experts introduce and advise you in the analysis.
  • Mode 2: Another opportunity is the certified Process Mining course. This applied course enables you to use Process Mining and other analysis methods to get valuable insights to your process. Within this course you will be advised to analyze an Event Log and present the results. As this course is currently in the ramp up process, please reach out via the form of the CPI website to get further information.

Tools / techniques

  • PM4Py, PMtk, Cortado
  • Applied Process Intelligence for real world business cases

Questions to be answered

  • How do I use Process Mining and other analysis methods to get valuable insights in business processes?
  • What is the use of process discovery, conformance, performance and enhancement?

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Study

To gain new knowledge or to confirm and expand existing knowledge, a study with a leading research institute is a viable option that provides credibility. The CPI brings expertise in the areas of Digital Disruption, Digital Business and Digital Transformation – especially Process Management and Process Mining. Within the portfolio, the CPI can offer both online studies as well as expert interviews, or a combination of both tailored to your specific needs and questions.

Services

  • Definition of the study scope, objective and key deliverables together with the customer
  • Determination of the study design and development of questionnaire and/or interview questions
  • Determination of the survey group, potential pilot interview study and expert interviews
  • Evaluation of the study results
  • Processing of the study results and marketing of the study

Tools / techniques

  • (Semi) structured interviews
  • Questionnaire development based on scientific standards

Questions to be answered

  • Individual based on scope

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Individual

Haven‘t found the right for you yet? Do you think of a specific case study? Or are you overwhelmed by the different tabs? Don‘t be intimidated, with the right partner Process Mining can be astonishingly easy.

The CPI is glad to help you. Side by side the team is creating your individual package tailored to your specific needs. Adapting the size of your organization, the type of processes, the existing capabilities, all factors are taken into consideration and together the solution fitting best to your organization is developed.

Please feel welcome to contact the CPI for a non-binding conversation to discover your potentials and needs.

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