Former Projects

Challenges and Objectives

In a recent project with an international airport, the CPI performed an in-depth analysis of the turnaround process (i.e., process discovery, conformance checking, and performance analysis). The goal was to generate valuable insights into the as-is process including potential avenues for performance improvement as well as to establish a blueprint for future process analyses.

The CPI Solution

Using CPI’s inhouse tools PMtk and PM4Py, the team worked closely with the airport’s IT and business experts. An essential aspect of this collaboration was to create an understanding of the capabilities of Process Mining and to illustrate its integration with data science in an abstract way.

Afterwards, the blueprint focused on the causes of poor performance and on examination of deviations in the process schedule.

Insights and Benefits

During the analysis, the CPI experts identified several areas for Performance improvement and found that they depended significantly on a small number of stakeholders involved in the process and a small number of places of process execution.

While the Quick Scan provided an easy entry point for future analyzes and improvement of the turnaround process, it also outlined the path for scaling and institutionalizing Process Mining in a general manner.

Challenges and Objectives

The CPI regularly conducts comprehensive online studies or semi-structured interviews for various customers in its role as independent research institute and advisor. If requested, these can be complemented by subsequent marketing and communication of results via webinars, whitepapers and other publications.

The CPI Solution

In a recent study with a Process Mining Vendor, the team evaluated how companies organize for Process Mining and which strategies and setups are used to scale. Goal of the survey was to uplift from confidence to evidence: Why are Centers for Excellence (CoEs) important, what are best practices and how to accelerate value realization of Process Mining via the use of a powerful CoE. For this purpose, an online questionnaire was developed that was completed by 200+ Process Mining users. The survey was designed for customers both with and without a CoE; it included a block of general questions about CoEs, followed by questions on structure, value proposition, investment, future needs and success factors.

Insights and Benefits

In general, the results of such projects lead to an innovative improvement in the understanding of the business process and its failures. Consequently, the arising software qualifies partners in identifying weaknesses in their process and their upcoming process executions.

Study togehter with celonis: Accelerating Business Transformation with a Process Mining Center of Excellence (CoE)

Challenges and Objectives

The CPI conducted various software development projects with its business partners. Within these projects the CPI experts aim at developing a solution in close cooperation with respective partners. In regularly held meetings the team identifies the real needs of the partner and continuously adapt the project to them.

The CPI Solution

During a Quick Scan at a large insurance company, a very specific use case for Process Intelligence was identified. In a follow-up project the CPI adapted PMtk to the needs of the partner and provided him a tailored solution. This solution founds on the basic PMtk framework and adds functionalities in the field of specific performance and conformance measures. This function enables the company to monitor its processes for numerous purposes, e.g., to identify problematic cases.

Additionally, the CPI supports the partner in the creation of (semi-) automatic analysis, which enhance the frame of Process Intelligence. Hereby the CPI stands by the concept to enable respective partners in the understanding and application of Process Mining methods.

Insights and Benefits

In general, the results of such projects lead to an innovative improvement in the understanding of the business process and its failures. Consequently, the arising software qualifies partners in identifying weaknesses in their process and their upcoming process executions.

Discovery of improvement points and bottlenecks

• 99 % of claims are handled with 2 hours of delay
• 20 % of cases need a modification of the insurance policies, which lasts five times longer than normal process execution
• Most claims are handled within half a workday, some claims may take up to 2 months
• Root cause of inefficiencies are the sequential execution design and uneven distribution of resources

→ Optimization of the process speeds up the handling time by 50%
 

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Discovery of high unnecessary costs

• Bottlenecks in the payment process leads to processes which take up to 2-3 months due to accumulation of cases for batched executions
• These delays results in failing to capture discounts, which accounts for nearly 500k € of losses

→ Potential savings of 500k € by removing inefficiencies

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Discovery of improvement points and bottlenecks

• An estimated one-fourth of the payments are paid multiple times or paid without invoices
• Only 3-4 process instances follow the same execution, that means no major pathway exists
• Nearly half of the invoices are reversed in SAP
• Meanwhile, more resources are used than required

→ Adjustment of the distribution of resources was recommended

→ Further training of the employees should be performed or redesign of the existent process in order to reduce mistakenly executed actions

Download Case Study